Privacy Policy

1. Introduction

Lutin Creations is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. This policy applies to all users of our website at www.lutin-creations.com.

2. Data Controller

The data controller for information collected through this Site is Lutin Creations, registered in Israel. For privacy-related inquiries, contact us at: info@lutin-creations.com

3. What Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number — provided voluntarily through consultation forms
• Business information: company name, role, project description — where relevant to B2B enquiries
• Technical data: IP address, browser type, pages visited, time on site — collected automatically via cookies and analytics tools
• Communication records: emails and messages exchanged with our team

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to consultation requests and communicate with you about your project
• To manage our client and prospect relationships
• To improve our website and understand how visitors use it
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: where you have provided explicit consent (e.g. by submitting a contact form)
• Legitimate interest: to operate, improve, and market our business in a way that does not override your rights
• Legal obligation: where required by applicable law

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Consultation enquiries and client communications are typically retained for up to 5 years. Technical data collected through analytics is retained in accordance with the respective tool's data retention policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Services

We may use third-party services to operate the Site (such as hosting, analytics, and form processing tools). These providers act as data processors on our behalf and are contractually bound to handle your data in accordance with applicable privacy law.

9. Your Rights

Under applicable Israeli privacy law and, where relevant, the GDPR, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data, subject to legal retention requirements
• Right to restriction: to request that we limit how we use your data
• Right to object: to object to processing based on legitimate interest
• Right to data portability: to receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at: info@lutin-creations.com. We will respond within 30 days.

10. International Transfers

Where data is transferred outside of Israel, we ensure that appropriate safeguards are in place in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

12. Contact

For any privacy-related questions or requests: info@lutin-creations.com